IT Helpdesk Support
1 week ago
media, and other platform allowed by the management.
2. Performing remote troubleshooting through diagnostic techniques and relevant questions.
3. Determining the best solution based on the issue and details provided by customers.
4. Walk the customer through the problem-solving process.
5. Identify and escalate unresolved issues to related parties or next level support.
6. Provide support to technical team on site.
7. Responsible and acting as ticket owner to monitor the progress of the next level support to comply
in within SLA agreement.
8. Provide accurate information on IT products or services.
9. Create, update and record events, problems and the resolution in logs and ticketing system.
10. Follow-up and update customer status and information.
11. Pass on any feedback or suggestions from customers to the appropriate internal team.
12. Identify and suggest improvements to procedures.
13. Prepare data and monthly report for management when necessary.
14. Complete any other tasks as assigned by superior.
15. Can work on shift.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,200.00 per month
Schedule:
- Day shift
Ability to Commute:
- Puchong (required)
Ability to Relocate:
- Puchong: Relocate before starting work (required)
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