Sen Program Specialist

2 days ago


Petaling Jaya, Malaysia BrightFuture Learning Centre Sdn Bhd Full time

**Position Overview**:
The SEN Program Specialist serves as the bridge between BrightFuture’s **educational team** and the **software development team**, ensuring that the Web and Mobile App system meets the functional, operational, and pedagogical needs of neurodivergent children enrolled in the **Ignite and Pathways Programs**.

This individual will translate educational processes, reporting requirements, and progress-tracking methods into **clear functional and technical requirements** for the development team.

**Key Responsibilities**:
1. **Requirements Gathering & Analysis**
- Collaborate with teachers, therapists, and program heads to capture functional requirements for the app (e.g., IEP tracking, progress dashboards, journal entries, rubric reporting).
- Translate business needs into **user stories, wireframes, and process flows** for developers.
- Ensure all program domains are accurately represented in system modules.
- Identify automation opportunities (attendance, assessment, reporting).

2. **Stakeholder Communication**
- Act as a **liaison** between educational staff and the software development team.
- Facilitate regular requirement reviews, sprint demos, and feedback loops.
- Communicate technical constraints to educators and translate educator needs into technical requirements.

3. **Testing & Validation**
- Conduct **User Acceptance Testing (UAT)** with teachers and therapists.
- Validate that the app supports the correct workflows (from student enrolment → teaching → reporting → Pathways transition).
- Review all dashboards, analytics, and reports for functional accuracy.

4. **Documentation & Training**
- Prepare **functional requirement documents (FRD)**, **process maps**, and **user manuals**.
- Develop onboarding materials for staff using the system.
- Train teachers, admin staff, and management on system functionalities.

5. **Continuous Improvement**
- Analyze user feedback to recommend improvements to app usability and data accuracy.
- Monitor performance metrics and propose enhancements to align with educational outcomes.

**Job Types**: Full-time, Permanent, Contract
Contract length: 60 months

Pay: RM3,000.00 - RM8,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Work Location: In person



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