SEN Program Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia BrightFuture Learning Centre Sdn Bhd Full time 24,000 - 96,000 per year

Position Overview:

The SEN Program Specialist serves as the bridge between BrightFuture's educational team and the software development team, ensuring that the Web and Mobile App system meets the functional, operational, and pedagogical needs of neurodivergent children enrolled in the Ignite and Pathways Programs.

This individual will translate educational processes, reporting requirements, and progress-tracking methods into clear functional and technical requirements for the development team.

Key Responsibilities:

  1. Requirements Gathering & Analysis

  2. Collaborate with teachers, therapists, and program heads to capture functional requirements for the app (e.g., IEP tracking, progress dashboards, journal entries, rubric reporting).

  3. Translate business needs into user stories, wireframes, and process flows for developers.
  4. Ensure all program domains are accurately represented in system modules.

  5. Identify automation opportunities (attendance, assessment, reporting).

  6. Stakeholder Communication

  7. Act as a liaison between educational staff and the software development team.

  8. Facilitate regular requirement reviews, sprint demos, and feedback loops.

  9. Communicate technical constraints to educators and translate educator needs into technical requirements.

  10. Testing & Validation

  11. Conduct User Acceptance Testing (UAT) with teachers and therapists.

  12. Validate that the app supports the correct workflows (from student enrolment → teaching → reporting → Pathways transition).

  13. Review all dashboards, analytics, and reports for functional accuracy.

  14. Documentation & Training

  15. Prepare functional requirement documents (FRD), process maps, and user manuals.

  16. Develop onboarding materials for staff using the system.

  17. Train teachers, admin staff, and management on system functionalities.

  18. Continuous Improvement

  19. Analyze user feedback to recommend improvements to app usability and data accuracy.

  20. Monitor performance metrics and propose enhancements to align with educational outcomes.

Job Types: Full-time, Permanent, Contract

Contract length: 60 months

Pay: RM3, RM8,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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