Customer Sucess Executive

3 days ago

Mid Valley City, Malaysia Algo Forest SDN BHD Full time

**Summary of the Role**:
We are seeking a dynamic and motivated Customer Success Executive to join our growing team. This position offers a unique opportunity for individuals to contribute to the success of our sales efforts, provide excellent client services, and support business development initiatives in the trading, software, and business development sectors.

**Key Responsibilities**:

- **Sales Performance & Client Engagement**: Drive sales performance by managing the entire sales process, from prospecting through to closing deals, ensuring excellent service and support for clients throughout the journey.
- **Presper Pipeline Development**: Build and maintain a robust pipeline of potential clients and future business opportunities, aligning with sales targets and company growth objectives.
- **Market Research**: Conduct in-depth market research to identify trends, opportunities, and competitive insights that can enhance sales strategies and offerings.
- **Collaboration & Team Alignment**: Work closely with internal teams, particularly the Marketing department, to ensure consistent messaging, optimize lead generation strategies, and drive sales growth.
- **Client Relationship Management**: Establish and nurture long-term relationships with clients, ensuring satisfaction and identifying opportunities for upselling or cross-selling.
- **Reporting & Administration**: Assist with monthly reporting duties, track sales progress, update CRM systems, and provide detailed feedback to management on performance metrics and client interactions.
- **Sales Strategy & Execution**: Collaborate in the development and execution of sales strategies that align with company goals and ensure client satisfaction.

**Qualifications & Experience**:

- **Sales Experience**: Proven experience in sales, particularly in customer-facing roles within a business development, trading, or software environment.
- **Property Development Experience (Advantageous)**: Experience in the property development sector is a plus.
- **Education**: Fresh graduates with a degree in Sales & Marketing or a related field are encouraged to apply.
- **Start-up Experience**: Previous experience in a startup company will be beneficial, with the ability to thrive in a dynamic and rapidly changing environment.

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales: 2 years (preferred)

**Language**:

- Mandarin (required)

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