Contact Center Representative

3 days ago


Kuala Lumpur, Malaysia Hays Malaysia Full time

Responsibilities
- Manage customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate

**Requirements**:

- Only Malaysians
- No language preferences (Mandarin / English)
- Education requirements - SPM and above ((Min ‘B’ for English and Maths if SPM holder))
- Good Communication skill

**Job Types**: Full-time, Permanent, Contract

Pay: From RM3,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- What is your Nationality?

**Education**:

- STM/STPM (required)

**Experience**:

- Call Center: 1 year (required)
- Inbound calls: 1 year (required)

**Experience**:

- Call Center: 1 year (required)
- Inbound calls: 1 year (required)

**Language**:

- English (required)
- Bahasa (preferred)

**Language**:

- English (required)
- Bahasa (preferred)



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