Process Excellence Specialist

6 days ago

Kuala Lumpur, Malaysia CBRE Full time

**Process Excellence Specialist (HR)**

**Job ID**
- 224817

**Posted**
- 26-Jun-2025

**Service line**
- Corporate Segment

**Role type**
- Full-time

**Areas of Interest**

People/Human Resources

**Location(s)**

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

**Location**:

- CBRE KL BSO, Bangsar South

**About the role**

In this role you will be responsible to review and standardize people processes and documentation across APAC countries/cross functional teams & identify the fit-gap, make recommendations for closing the gap and areas of improvement. You will be accountable for the Project work plans, ensuring all tasks are delivered in a timely/cost effective manner, anticipating scope issues and obtaining agreement on changes to work plan.

**Responsibilities**
- Documents policies, processes and procedures of the various HR Services
- Ensure process maps remain relevant and current by regularly conducting audits against the documented process maps.
- Maintain the People services (catalog) and process architecture to remain valid and current
- Conduct process mapping workshops with the objective of standardizing and streamlining employee life cycle process across all countries
- Supports service transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks
- Performs testing requirements to validate services have been built against design specification and meets the test success criteria
- Conducts post-implementation review and facilitate to close deployments
- Prepares and execute communication action plans aligned to change management strategy
- Identifies and implements process improvement projects
- May support recurrent training on modified and updated HR Services

**Experience and Requirement**
- Graduate in business / commerce or relevant field
- Certification in Project Management (PMP, Prince 2, Scrum) will be advantageous.
- Knowledge on six sigma (certification is a plus)
- 3-5 years of working experience preferably with 2 years of experience in Transition/transformation
- Familiarity with ERP tools (Peoplesoft etc.), Ticketing (Service Now) and Knowledge Management systems, Process mapping tools (Visio)
- Strong experience in process excellence and lead in several significant transformation projects (preferably aligned with HR)
- Understanding of HR processes, including recruiting, onboarding, mid-lifecycle, benefits administration, payroll, offboarding and performance management.
- Proven experience in implementing and managing HR technology solutions.
- Project management skills and ability to lead and manage multiple projects simultaneously.
- Strong attention to detail, with the ability to make connection of several seemingly unrelated variables.
- Understanding of employment laws, regulations and compliance is a plus; experienced in an audit environment.
- Strong ability to work with cross-functional teams and ability to navigate a complex organizational structure.

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