V Banking Customer Service

2 weeks ago

Kuala Lumpur, Malaysia SUPER HERO FAMILY ENTERPRISE Full time

### Job Description
- Deliver 24 hour one-stop customer service.
- Ensures highest standard of service delivery on personalized phone services to our customers.
- Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
- Handling and resolving customer complaints proficiently.
- Displaying a high level of quality and professionalism when dealing with customers.
- Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
- Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
- Maintains confidentiality of the Bank’s customers and data.
- Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Key Requirements
- At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate

holders with at least 5 years of work experienced may be considered).
- Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call

Centre service operations
- Fresh graduates are welcome to apply.
- Experience in Call Centre, Banking or Customer Service environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
- Possess a pleasant voice & good telephone etiquette.
- Resourceful, proactive, attentive to details and a good team player.
- Possess good communication skills (verbal and written English)
- Mandarin speaker is welcome too.

Location

The Intermark, Jalan Tun Razak

(Walking distance from Ampang Park LRT/ MRT station)

**Job Type**: Permanent

Pay: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Professional development

Work Location: In person

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