Customer Service Team Leader

6 days ago

Klang, Malaysia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

**Responsibilities**:

- Develop and maintain effective and professional customer relationships.
- Support account management and transaction processing.
- Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
- Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
- Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

**Requirements**:

- More than 5 years of experience as customer service in a Freight Forwarding or Logistic industry is a must.
- Have experience managing a team.
- Have experience in handling shipment.
- Good command of English.

This role is an individual contributor role with focus on a clear set of priorities

Work follows established policies and procedures without continual supervision.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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