Inside Sales Support Representative

**General Information**:

- Req #
- WD00082308
- Career area:

- Sales Support
- Country/Region:

- Malaysia
- State:

- Selangor
- City:

- Petaling Jaya
- Date:

- Wednesday, May 7, 2025
- Working time:

- Full-time

**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Job Role:

- Prepare services quotations (with pricing and billing proposal) based on customers' requested machine inventory and service level.
- Prepare Lenovo Customer Agreements for new customers.
- Create and validate customer records for new customers.
- Entitle and accept services contracts and PO according to Lenovo company policy.
- Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
- Perform contract termination upon customer's request and management approvals.
- Proactive in problem identification and resolution along different integrated systems (Dynamic 365/LBP/S4 HANA/iBase).
- Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
- Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
- Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines.
- Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
- Prepare daily quote and contract status report, publish to the corresponding stakeholders.
- Assist in data analysis whenever required.

Position Requirements:

- Education: Bachelor Degree or equivalent.
- Language: Strong written and verbal English communication skill is a must. Proficiency of Mandarin in verbal and written is required, preferably Traditional Chinese.
- Experience: 2-3 years of quoting, contract management and billing related skills are preferred.
- Intermediate or advanced skills on Microsoft 365 and S4 HANA are preferred.
- Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks/ projects/ priorities.
- Be a team player yet able to think independently.
- Critical thinking and problem resolution. Detail oriented.
- Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.

**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya
- Malaysia
- Malaysia - Selangor
- Malaysia - Selangor - Petaling Jaya