Customer Service Sales
1 day ago
Key Responsibilities:
Customer Support:
- Act as a point of contact to provide consultative support on advertisers' and agencies’ accounts. o Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.
- Ensure clients receive the highest level of sales and operational customer service.
Advertiser Engagement:
- Drive product adoption and educate clients from basics to best practices.
- Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.
Sales and Revenue Generation: o
- Promote advertising opportunities on TikTok products based on process and procedure.
- Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers.
- Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.
- Identify high-value opportunities and encourage advertisers to increase investment in advertising using the client’s platforms.
Operational Excellence:
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
- Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations.
Qualifications:
- Strong background or interest in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.
- Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.
- Language proficiency in English (default) and targeted language must be B2 and/or above.
- Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,000.00 per month
Schedule:
- Early shift
Work Location: In person
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