(Front Desk) Guest Experience Executive

**JOB RESPONSIBILITIES** - Welcome and greet guests with a smile upon guests’ arrival - Attend to customer/guest’s enquiry about our hotel, available rooms, rates and amenities etc. - Manage online and phone reservations - Register and perform check-in for guests and ensure proper room allocation - Ensure and maintain clear and accurate records such as...

Job description:Summary: We are seeking a reliable and organized Front Desk Associate to join our hotel team. The Front Desk Associate will be responsible for greeting guests, checking them in and out, managing reservations, and providing excellent customer service to ensure a pleasant stay.Responsibilities:Greet and welcome guests upon arrival with a...

Greet all guests warmly upon arrival and provide a professional and efficient check-in and check-out process. - Manage room reservations, confirm bookings, and handle cancellations or modifications. - Accurately assign rooms according to guest preferences, availability, and room type. - Handle cashiering tasks including payments, deposits, refunds, and...

**Front Desk (Receptionist) -Genting Highlands** - Welcome/Greet visitors at the front desk and direct them appropriately. - Answer, screen and forward incoming phone calls to the appropriate person. - Manage on receiving and delivering all daily mails, couriers, parcels, etc - Maintain the cleanliness and neatness of the reception area and meeting rooms on...

**JOB RESPONSIBILITIES**: - Handle incoming and outgoing call and walk in customers professionally. - To schedule therapist massage sequence and therapist working schedule. - Arrange customers booking - To promote massage packages and products to customers in order to generate sales and achieve the sales target. - Handle customer complaint with care and...

Front Office Age : 18 - 30 years old DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. Understands room status...

As a **Front Office Assistant**, you are the first smiling face our guests will meet — and often, the last one they’ll remember. Your main role is to make every guest feel genuinely welcomed, assist them with check-in and check-out, and handle their inquiries with professionalism and warmth. You’ll also coordinate closely with Housekeeping,...

**Front Office & Guest Services** - Supervise and support front desk operations including check-in/out, reservations, and guest inquiries. - Handle guest complaints, feedback, and special requests efficiently. - Monitor guest satisfaction scores and take initiatives to improve service quality. **Housekeeping Coordination** - Ensure housekeeping standards...

Greet all guests warmly upon arrival and provide a professional and efficient check-in and check-out process. - Manage room reservations, confirm bookings, and handle cancellations or modifications. - Accurately assign rooms according to guest preferences, availability, and room type. - Handle cashiering tasks including payments, deposits, refunds, and...

Always deliver exceptional guest service according to the hotel standard operating procedure.Maintain positive and professional guests and colleague's interaction with good working relationships.Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.Provide excellent service to internal customers...