Rma Coordinator

4 days ago


Bayan Lepas, Malaysia AP Millennium Consultants Full time

Key Responsibilities of an RMA Coordinator
- **Process Management**: Coordinates the entire RMA process, from initial customer request to final product return or replacement.
- **Customer & Vendor Communication**: Serves as a point of contact for customers, vendors, and internal teams, providing updates and ensuring clear communication throughout the return process.
- **Logistics & Tracking**: Oversees the receiving, inspection, and tracking of returned items, ensuring they are routed to the correct departments or repair facilities.
- **Data & Reporting**: Maintains accurate data entry, prepares daily workflow and productivity reports for analysis, and reviews process documentation to ensure accuracy.
- **Compliance**: Adheres to company policies and procedures for returns, including managing item policies, which might specify allowed actions like credit notes or replacements.
- **Interdepartmental Coordination**: Works closely with customer service and warehouse staff to facilitate smooth and efficient RMA transactions.

Pay: RM2,000.00 - RM3,088.96 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Work Location: In person


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