Sales Manager(Luxury)

**Job Title: Sales Manager**

**Location: Petaling Jaya**

**Salary Range: RM10000-RM15000**

**Industry: Car Dealership**

**Responsibilities**:
**Dealership Operation**

▪ Ensure that sales targets are met by holding daily check-ins with sales team, to set

objectives and monitor progress

▪ Create and execute a strategic sales plan that expands our customer base and extends

the company's reach

▪ Implementation of distinct standards in delivering a consistent consumer-focused retail

experience

▪ Maintain good relationship with the principal, and its alliances

▪ Work respectfully with various stakeholders (both internal and external), towards developing

and executing cross-functional activities in improving overall sales performance

▪ Deliver accurate and timely reports using appropriate sales tools and processes, and

maintain all relevant information about customers, prospects, leads and campaigns

▪ Deliver reports such as segment & competitors’ performance, dealer activities, sales

progress and forecasting

▪ Oversee the management of entire customer journey - from acquisition, consultation, test

drive, order placement to new car delivery phase in accordance to the approved

processes and standards

▪ Assist sales executives in closing deals and managing customer complaints, as the need

arises

▪ Organize and manage showroom activities, and ensure compliance of showroom

operations standards

▪ Develop a network that generate new prospects for the business

▪ Possess a comprehensive knowledge of competitors, to support internal sales strategy

towards achieving commercial target

▪ Ensure correct use and full follow up of Salesforce and prospects data management

▪ Drive understanding of Dealer Composite Program within Sales department

▪ Manage and monitor inventory, to ensure proper vehicle stock level and age

▪ Ensure merchandise and personalization corner are well managed and up-to-date

▪ Promote and sell (if need be) events and activities to customers

Management

▪ Ensure functional scorecards and dealer performance indicators are met (e.g., NPS)

▪ Define control parameters for Sales Executives

▪ Active communication with Sales and Aftersales departments to ensure business alignment,

and identify additional opportunities

▪ Monitor sales executives’ sales process to ensure maximum customer satisfaction

▪ Monitor sales executives’ activities and ensure a timely, accurate follow-up with prospects

▪ Ensure the correct sales proposition of accessories and Extended

Warranties

▪ Promote collaboration between Sales, Marketing and Aftersales Dept in order to grant the

full support to sales targets in coordination with the General Manager

**Human Resource**

▪ Motivate sales executives towards targets achievement

▪ Identify knowledge gaps within the team and develop plans for filling them

▪ Manage hiring and resignations related to sales team, in coordination with COO

▪ Manage new sales executives’ orientation, target-setting and on-job-training

▪ Accountability of sales staff with most up-to-date training requirements for product and

process

**Requirements**:
▪ At least a Bachelor's Degree/ Post-Graduate Diploma/ Professional Degree in Business

Studies/ Administration/ Management or equivalent

▪ At least 5 year(s) of working experience in managing sales in a corporate setting, preferably

with luxury/continental automotive brands with a proven track record

▪ Passionate in promoting brand uniqueness and providing premium service beyond

expectations

▪ Possess the values of responsibility, integrity, respect, and discipline

▪ Proven record of success with the entire sales process, from planning to closing

▪ Excellent communication, interpersonal, and organizational skills

▪ Superb leadership ability

▪ Excellent command of written and spoken English and Bahasa Malaysia. Other languages

are of an added value

**Salary**: RM10,000.00 - RM15,000.00 per month

Application Question(s):

- Do you have experience with luxury items ?
- Are you comfortable with travelling across Malaysia?
- Are you willing to relocate to KL?