Customer Care Executive
2 weeks ago
Provide accurate information about products, services, policies, and procedures to customers.
- Coordinate the handover process for properties, ensuring a smooth transition for customers moving in.
- Address any immediate concerns or issues during the move-in process.
- Address and resolve customer complaints, concerns, and issues in a timely and satisfactory manner.
- Collaborate with other departments to ensure swift resolution of customer issues and to improve overall customer experience.
- Provide feedback to management regarding common customer concerns and suggestions for improvement.
- Handle escalated customer issues with a calm and empathetic approach.
- Continuously seek ways to enhance the customer service experience and streamline processes.
- Perform ad-hoc tasks as assigned by superior.
**Job Requirements**:
- Bachelor's degree in a related field.
- Proven experience in a customer service role, preferably in a similar industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Empathy and patience when dealing with challenging customer situations.
- Ability to work well in a team environment and collaborate with cross-functional teams.
- Adaptability to changing customer needs and business priorities.
**Job Type**: Permanent
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
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