Admin Customer Service Executive

2 days ago


Petaling Jaya, Malaysia SNS Network Full time

**Responsibilities**:

- Performing inspections, preparing reports, manage warranty claim for Apple products, etc to ensure highest quality of work and all Service Level Agreement are meet
- Responsible for daily administration duties for the Company to ensure smooth running of daily operation
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to Premium Service Provider metric criteria
- To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.


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