Front Office Assistant

5 days ago

Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

1. To report punctually wearing the correct hotel uniform and name tag at all times.

2. To provide a courteous and professional service at all service.

3. To be constantly aware of the room situation and to strive to obtain maximum occupancy.

4. To maintain an atmosphere of tranquillity at the Front Desk.

5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.

6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.

7. To register the guests promptly ensuring that they are provided with all necessary information.

8. To enter all guests folios into the computer immediately and accurately.

9. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.

10. To take room reservations effectively, efficiently and as laid down in the reservation operations manual.

11. To ensure that the VIP, and Special Request rooms are blocked, and that all keys are in order.

12. To have a sound knowledge of the company’s Marketing Programmes and Promotions.

13. To keep the daily hand over book up-to-date and the correct follow up is done.

14. Be aware of the hotel lay out and the various different types of rooms available to guests.

15. Maintain up to date and accurate guest histories.

16. Actively sell the hotel to guests to maximise the internal revenue of the hotel.

17. Be aware of all hotel services and facilities.

18. Cross train in various departments to help other front office departments when the need arises.

19. To handle guest check outs according to the standard procedures.

20. To arrange guest bills neatly and tidily and verify recurrences.

**Job Types**: Full-time, Permanent

**Salary**: From RM1,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal allowance
- Meal provided
Schedule:

- Rotational shift
Supplemental Pay:

- Overtime pay
COVID-19 considerations:
We do covid test weekly and provide sanitizer for our associates

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