Customer Service Assistant
2 weeks ago
**Responsibilities**:
- Handle all incoming calls from customers
- Provide good customer services and maintain good report with company customers
- Ensure customer request, inquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company's procedures.
- Work closely with team members to achieve optimum efficiency and productivity.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures.
- Ensure inquiries received are properly recorded and follow
- up.
- Any other duties as and when assigned and deemed necessary.
**Requirements**:
- Have good telephone etiquette with excellent listening skills.
- Able to multi-task and work under pressure.
- Willing to be based at Citylink Kota warisan.
**Job Types**: Full-time, Permanent
Pay: From RM1,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Overtime pay
**Education**:
- STM/STPM (preferred)
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