Hotel Front Office Assistant

1 week ago

Kuala Lumpur, Malaysia STEG HOTEL, KL Full time

**1. RESPONSIBILITIES**
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- To make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- To inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Any other duties as directed by Management/Superior from time to time.

**2. ACADEMY REQUIREMENT**
- Fresh graduates are encourage to apply.
- Required Language (s) English and Bahasa Malaysia.
- Proficiency in Mandarin will be added advantage.

**3. EXPERIENCE / SKILL** **REQUIREMENT**
- Working experience in Hotel is an added advantage.
- Customer oriented, excellent interpersonal skills, high responsibility attitude, dynamic & pro-active.
- Extensive experience in IDB system is an added advantage.

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

**Language**:

- English (preferred)
- Malay (preferred)
- Chinese (preferred)

Work Location: In person

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