Export Customer Service
1 week ago
**We Are Hiring: Export Customer Service & Sales Coordinator**
**Location**: Singapore
**Employment Type**: Full-Time
We are seeking a dedicated and detail-oriented **Export Customer Service & Sales Coordinator** to join our growing team. This role is ideal for individuals with solid experience in **export operations, Incoterms**, and **international shipping documentation**, who are confident working in a fast-paced and customer-focused environment.
**Key Responsibilities**
- Manage export customer orders from enquiry, quotation, order processing, to shipment and invoicing
- Provide prompt and professional customer service to overseas customers and partners
- Prepare, verify, and manage all **export shipping documents** (e.g., commercial invoice, packing list, COO, BL/AWB, certificate of analysis, etc.)
- Ensure full compliance with **Incoterms**, customs requirements, and destination country regulations
- Liaise with internal teams, freight forwarders, warehouses, and customers to ensure smooth and timely delivery
- Track shipments, monitor dispatch schedules, and proactively resolve delays or logistics issues
- Support the sales team with documentation, order follow-ups, and customer communication
**Requirements**:
- Minimum **2 years of experience** in export coordination or international customer service
- Strong knowledge of **export Incoterms** (FOB, CIF, EXW, DAP, DDP, etc.)
- Hands-on experience preparing **export shipping documentation**:
- Good understanding of global trade requirements and export compliance
- Proficient in MS Office; experience with ERP systems (e.g., Business Central) is an advantage
- Excellent communication, organisational skills, and attention to detail
- Ability to work independently and manage time-sensitive tasks effectively
**Why Join Us?**
- Opportunity to work in a dynamic international business environment
- Collaborative and supportive work culture
- Career growth and professional development opportunities
- Competitive remuneration package
**Job Types**: Full-time, Permanent
Pay: RM6,000.00 - RM9,000.00 per month
**Benefits**:
- Professional development
Work Location: In person
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