Operations Manager

1 week ago


Johor Bahru, Malaysia Gratitude Inc. Full time

**Role**:Operations Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation
- Role: Operations Manager

Location: Cyberjaya

Rotational Shifts

Salary : 15-17k MYR
- Responsibilities:
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management
- Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.

Requirement:
- Working under the pressure
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- English has to be advance
- Experience in managing team (up 50HC) more than 3 years

be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week ( depend on the Ops schedule)


  • City Specialist

    2 days ago


    Johor Bahru, Johor, Malaysia Operations Full time 80,000 - 120,000 per year

    Get to Know the TeamJoin a team that builds relationships with drivers, creating a safe and supportive environment, and driving growth through innovative strategies. We collaborate across departments to ensure an optimal balance of driver supply and demand in the city.The team thrives on solving challenges, analyzing data, and implementing solutions that...

  • Operation Manager

    2 weeks ago


    Johor Bahru, Malaysia Upright Talent Full time

    As an Operation Manager, you will play an important role in the production operations and engineering planning including staff recruitment and deployment. **Area of Responsibility** You will play an important role in: - Plan effective layout and space management for optimum operations flow. - Manage physical units and repair materials inventory receiving...

  • Operations Manager

    2 weeks ago


    Johor Bahru, Malaysia Designer Cats Sdn Bhd Full time

    erseeing Areas: The Operations Manager will oversee all operational aspects of the company, including but not limited to supply chain, inventory management, quality control, budgeting, customer service, manufacturing, and retail operations. The role encompasses a holistic approach to managing the diverse services provided by the company, ensuring efficiency,...

  • Operation Manager

    1 week ago


    Johor Bahru, Malaysia S A PROPERTY MANAGEMENT SDN BHD Full time

    Responsible for the operations of the sites assigned. - Reports to the Assistant Head of Operations-in-charge and the Managing Director at HQ level. - Reports to the Management Committee/Office Bearers/Developer. - Oversees the site management teams and ensure all operational matters related to daily operation i.e. security, housekeeping, mechanical and...

  • Operation Manager:

    1 week ago


    Johor Bahru, Malaysia YOLO RETAIL SDN. BHD. Full time

    Oversee daily operations across branches to ensure efficiency, productivity, and compliance with company standards. - Develop and implement operational policies and procedures to optimize branch performance. - Monitor and analyze branch performance metrics, identifying areas for improvement. - Coordinate with branch managers/supervisor to address operational...

  • Operation Manager

    7 days ago


    Johor Bahru, Malaysia Kensington Strata Management Sdn Bhd Full time

    **Job Descriptions**: - Working locations : JB & KL - Responsible for the management of services and processes that support the core function of building operation - Manages, plan, and directs the day to day facility operations of the site engaged by company - Formulate policies, manage daily operations and maintain smooth operations at sites under your...

  • Operations Manager

    2 days ago


    Johor Bahru, Johor, Malaysia Pulai Springs Healthcare Centre Full time 60,000 - 120,000 per year

    Company DescriptionPulai Springs Healthcare Centre (PSHC) is a state-of-the-art outpatient medical facility committed to delivering high-quality, personalized care with a strong emphasis on convenience and patient experience. Spanning 17,000 square feet, PSHC operates within an adaptive reuse building thoughtfully designed to meet modern healthcare needs. We...


  • Johor Bahru, Malaysia PNE ELECTRIC SDN BHD Full time

    **Job description** **Responsibilities**: - Develops and implements operational strategies, policies, and procedures to improve efficiency and effectiveness. - Collaborates with other departmental teams to establish business goals, objectives, and targets. - Monitors and evaluate operational performance, identify areas for improvement and implement...

  • Operations Manager

    2 weeks ago


    Johor Bahru, Malaysia Sinergia Talents Sdn Bhd Full time

    **Job Overview** The Operations Manager is responsible for **managing the day-to-day operations in the Malaysia plant**. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company’s employees and processes. The Operations Manager will also need to work on...

  • Operations Manager

    7 days ago


    Johor Bahru, Malaysia Antasis Inc Full time

    **Antasis Inc.** are looking for Operations Manager to drive efficiency and excellence at our Malaysia Site. **What you should do**: - Managing daily operations, including collaborating with HR, QA, TLs, AMs, WFM, and agents. - Serving as the second-to-last point of contact for escalations. - Handling MBR data and preparing all presentations. - Reporting...