Assistant Manager Guest Service

Shangri-La Golden Sands, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle...

2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Millen Penang, Autograph CollectionLeader & Guidance l Hospitality Operation l Passionate HotelierCompany DescriptionThe Millen Penang, located at the Millionaires' Row, is a designer luxury hotel that combines the...

Company DescriptionJEN by Shangri-La is designed for today's highly-driven pacesetters who are eager to explore all that Asia has to offer. With roots across Asia's gateway cities, JEN reflects the dynamism that has established Asia as a force on the global stage. The brand champions the culture, conversations, and communities that are driving the region...

2 days ago Be among the first 25 applicantsDirect message the job poster from JEN by Shangri-LaFront Office Manager at JEN Penang Georgetown by Shangri-LaCompany DescriptionJEN by Shangri-La is designed for today's highly-driven pacesetters who are eager to explore all that Asia has to offer. With roots across Asia's gateway cities, JEN reflects the dynamism...

The Guest Service Agent works at reception of the hotel and provides guest service, handles the flow of daily reservations, check-in and check-out of guests. GSA’s are meant to take care of all guest requests and ensure their satisfaction. They behave as one stop shop for the entire hotel and provide information to the guest. Should be able to adapt to...

Job summary Greeting guests and visitors with a positive, friendly and helpful attitude and deliver exceptional customer services. Assisting clients in finding their way around the Mansion. Assisting with a variety of administrative tasks including copying, faxing, taking notes and proposing travel plans with transportation. Answering phone calls in a...

**Job Description**As a Guest Services Manager at JEN by Shangri-La, you will play a key role in delivering exceptional guest experiences and driving business results. Your responsibilities will include leading a team of staff, ensuring customer satisfaction, and managing receptionist duties.**Key Performance Indicators (KPIs)**Meet or exceed customer...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. The St Giles Hotel Group provides inspired, independent hotels designed to meet the needs of business and leisure travelers who seek an...

Shangri-La Golden Sands, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle...

Role Overview:As a Customer Experience Representative at Insight Talent, you will be responsible for delivering an exceptional customer experience through effective communication, issue resolution, and relationship building. Your primary focus will be on providing timely and professional support to guests and hotels.Responsibilities:Respond to customer...

You are- Organised, you prioritise your tasks efficiently and reduce response times.- Meticulous, you have a great eye for detail.- Helpful and irreproachable, you always find the right solution for all our guests.You will- Assist the technical manager in optimising the operation of the Resort's facilities, equipment and infrastructure (600 to 1,500...

Job SummaryAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...

Company DescriptionThe Millen Penang, Autograph Collection, is a designer luxury hotel located at the Millionaires' Row. The hotel combines the grandeur of a bygone era with playful eccentricity, blending local essence and colonial-style luxury. Each space within the hotel exudes strong character and local charm, creating a unique Penang experience that...

Job SummaryThe Assistant Outlet Manager will be responsible for assisting in the daily supervision of restaurant operations, including menu planning, maintaining sanitation standards, and supervising staff during peak meal periods.Main ResponsibilitiesAssist in Management of Restaurant Team: Handle employee questions and concerns, monitor employees'...

Shangri-La Golden Sands, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle...

Job SummaryAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...

Diploma/Degree Hotel Management -Minimum years of experience 11 year Assist the Outlets Manager in supervising the outlets operations, coordinating staff and ensures an impeccable and smooth service to the guests, and acts as the deputy during the absence of the Outlets Manager. Must also assist in lounges (F&B) whenever needed. OTHER BENEFIT 1. TRANSPORT...

. DIPLOMA/ADVANCE DIPLOMA/HIGHER GRADUATE DIPLOMA/DVM/DKM LEVEL 4 AND LEVEL 5 Hotel management. Minimum 1year experience - To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). Greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter. - To...

Job SummaryThe position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives....

Job DescriptionThis full-time role as Guest Services Manager involves overseeing daily operations at the reception area, ensuring exceptional customer service and satisfaction. Responsibilities include supervising staff, handling guest inquiries and complaints, and coordinating with various departments to guarantee smooth check-in and check-out processes.Key...