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Customer Service Executive

2 weeks ago

Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

_Fresh graduates and SPM leavers are encouraged to apply. If you want to start a career in customer service, we provide one of the best trainings to kick start your career This is an _**international airline project**_that will up your career growth._

**Location -**
- Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)
- FREE shuttle service transport from LRT station to Office based on selected schedule

**Job Responsibilities -**
- Deliver world-class customer service while responding to customer inquiries and concerns via inbound and outbound calls
- Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations
- Respond and manage customer feedback and complaints accordingly

**Working Hour -**
- Training shift timings (7am-3pm, 330pm-1130pm)
- Operation Shift Hours (9.5 hrs with 1 hr lunch + 30 mins short break)
- Week offs (Any 2 days of the week)
- Public Holidays (Adhering to Malaysia PH)

**Requirements -**
- Excellent command of English and Bahasa Melayu in both verbal and written communication

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Rotational shift

Supplemental Pay:

- Performance bonus