Solution Consultant

7 days ago

Petaling Jaya, Malaysia SL Information Solutions Sdn Bhd Full time

**JOB DETAILS**

**Project Implementation and Product Management**
- To participate and perform the full cycle of project implementation, from the planning stage to completion, post-implementation support, and documentation to the clients.
- Document business processes and conducting product training for client users and facilitate user testing.
- Proactively seek process improvements, implementation, and configuration of solutions, and challenge the current processes for further enhancement opportunities.

**Helpdesk and Support**
- Ensure customer satisfaction by providing support to clients to ensure the quality of work is always delivered and maintain professionalism.
- To support sales and presales team and participate in solutions demo to the customer.
- Provide professional consulting services to the clients on Company’s products and services.

**General**
- To continuously keep abreast of product and industry knowledge with alert on the latest technological advancements to provide leadership to cross-functional teams when necessary.
- To deliver tasks and document all work in accordance with defined standards and processes.
- Teamwork - to consistently demonstrate actions (e.g. knowledge sharing, helping each other to meet project timeline, sense of urgency) to increase the teamwork with all team members.
- To serve as a mentor to the juniors and work closely with them and clients based on business requirements.
- To perform other duties at the discretion of the superior and/ or the management.

**REQUIREMENTS**
- Possesses Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
- At least 1-2 years of working experience in a related field will be an added advantage.
- Team player with good interpersonal, communication and presentation skills.
- Willing to travel depending on project requirements.
- An analytical mind with problem-solving abilities to be able to advise on business workflow/automation.
- Excellent written and verbal communication.
- Excellent project and time management skills.
- Self-starter; able to work independently with mínimal supervision.

Technical skill - to acquire minimum business analytics for data analysis and troubleshooting use.

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- ERP systems: 1 year (preferred)

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