Servicenow Solution Consultant

4 days ago

Petaling Jaya, Malaysia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

**What you'll be doing**

**Key Responsibilities**:

- Work hand in hand with ServiceNow specialists on the design of innovative solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations
- Perform client facing ServiceNow Service Offering & Product demonstrations
- Provide pre-sales technical support for sales pursuits involving complex business challenges
- Provide solutions based on ServiceNow Platform capabilities to help transform clients' business structures, strategies, and priorities
- Align with ServiceNow principal on finalizing the identified modules and requirements for clients
- Keep up to date on ServiceNow's licensing model (e.g., subscription-based, per-user, per-module).
- Able to negotiate pricing terms, if necessary, to ensure it fits within the budget constraints.
- Organize and develop knowledge base content for sample Solution Designs
- Develop ServiceNow reusable assets and accelerators to be leveraged for sales and delivery
- Conducting product demonstrations, creating proof of concepts (POCs), and showcasing the capabilities of ServiceNow.
- Assist the Delivery team with RFx / Proposal documents, scoping for SOW, timeline, assumptions, resource dimensions.
- Collaborate and lead meetings with executive stakeholders, including C-suite, IT operations, system architects, security professionals, and business leads
- Work with process transformation consultants in designing TO-BE process workflows by firstly assessing and understanding client’s AS-IS situation.
- Communicate platform capabilities into business terms for executive stakeholders

**Requirements**:

- Bachelor degree or above in Computer Science, Information Systems or other relevant domains.
- More than 3 years’ experience in ServiceNow Platform solutions & delivery, preferably in a Pre-sales Capacity.
- ServiceNow Certifications is preferred:

- ServiceNow Certified System Administrator and Certified Implementation Specialist in ITSM / ITAM / ITOM.
- Must possess deep knowledge and experience in ITSM, ITOM, ITAM.
- ITIL certification is preferred.
- Deep understanding of the ServiceNow platform, including its architecture, capabilities, and integration possibilities.
- Management consulting experience is preferred
- Agile software delivery experience is preferred
- Client-facing with persuasion and convincing negotiation skills is a must.
- Critical thinking, problem solving and conflict resolution.
- Team leadership and management.
- Written and verbal communication and interpersonal skills.
- Rich experience in business presentation and persuasion.

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer

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