Customer Service Executive
2 weeks ago
**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have urgent hiring for **Customer Service Executive **who can speak both English and Bahasa, for our BPO Partner located in **Kuala Lumpur.**
**Responsibilities**:
Handle all social media interactions including:
- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment
**Qualifications**:
- Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
- Capable of handling 2 to 3 concurrent chat when doing support.
- Understanding of Social Media Marketing is a plus point.
- Ability to work independently and with initiative.
- Excellent English comprehension and writing skills
- SPM or SPTM with at least B grade or Diploma
- Prefers with experience in customer service in the telecommunications industry
- Ability to work rotating shifts (including weekends and public holidays)
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.
APPLY NOW
**Salary**: RM2,100.00 - RM2,400.00 per month
**Benefits**:
- Health insurance
Schedule:
- Night shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in Telecommunications industry?
- Do you have experience and knowledge in using Facebook, Twitter, Instagram, YouTube & LinkedIn?
- Are you amenable to work onsite and rotational shift for our BPO partner in Kuala Lumpur?
- Last drawn salary
- Are you okay with the salary stated in the post?
- Notice period
- WhatsApp number for faster communication once shortlisted
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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