Customer Services Assistant

7 days ago

Kuala Lumpur, Malaysia UTM Holdings Sdn Bhd Full time

**Customer Interaction**

**Position Summary**
We are looking for a friendly, enthusiastic, and customer-focused individual to join our team as a Customer Service Assistant for our cafe and karaoke business. This role involves creating a welcoming atmosphere, assisting customers with orders and reservations, and ensuring that every visitor has an enjoyable experience. This role requires a proactive attitude, excellent communication skills, and a passion for customer service.

Key Responsibilities
- Greet and assist customers as they enter the cafe and karaoke venue.
- Take food, drink, and karaoke room reservations in person, over the phone, and through online platforms.
- Answer customer inquiries, provide information about our menu and services, and assist in recommending options based on customer preferences.

**Service and Order Management**
- Prepare and serve food and beverages according to established standards.
- Ensure that all customer orders are accurate and served in a timely manner.
- Assist with setting up karaoke rooms as per customer bookings and requests.

**Operational Support**
- Maintain cleanliness and organization in the cafe, karaoke rooms, and service areas.
- Restock inventory, including food, beverages, and supplies, as needed.
- Help monitor and manage customer wait times, especially during peak hours.

**Cash Handling & Reporting**
- Process customer payments, handle cash transactions, and maintain accuracy in daily cash-outs.
- Support in maintaining accurate records of sales, stock, and inventory.

**Customer Satisfaction & Issue Resolution**
- Handle customer feedback and resolve issues professionally and courteously.
- Collaborate with other team members and management to address any customer service concerns effectively.

**Promotions & Upselling**
- Promote current offers, events, and upcoming services to customers.
- Encourage additional purchases through upselling techniques, including suggesting premium options and add-ons.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM1,700.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Expected Salary

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Assistant: 1 year (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- English (preferred)

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