Client Sales Manager

4 days ago

Cyberjaya, Malaysia Talent Houz Consulting & Services Full time

**Position: Client Sales Manager**
**Industry: Information Technology & Services**
**Location: Kuala Lumpur**

**About the Job**

We are seeking a client manager for managing and growing client relationships, understanding client needs, and aligning company's solutions to help clients achieve their business objectives. This role requires an in-depth understanding of company's portfolio, industry knowledge, and excellent interpersonal skills. The Client Manager works collaboratively with internal teams to deliver outstanding customer experiences, ensuring long-term loyalty and business growth.

**Responsibilities**:

- Responsible for developing the sales and key account management in Malaysia and other countries to be assigned in the future.
- Build and maintain strong relationships with key client stakeholders to ensure satisfaction and loyalty.
- Develop and implement account plans, aiming to exceed revenue and client retention targets.
- Understand client needs, industry trends, and competitive landscape to position company's solutions effectively.
- Achieve or exceed assigned sales and profitability targets.
- Work closely with company's technical, operations, and consulting teams to develop solutions and ensure accurate delivery expectations.
- Participate in negotiations and contract renewals to secure favourable terms for both company and the client.
- Serve as the main point of contact for clients, proactively addressing concerns and resolving issues in a timely manner.
- Measure client satisfaction and develop action plans to improve service quality as needed.
- Foster a client-centric culture by providing regular feedback to internal teams to ensure continuous improvement.
- Maintain accurate records of client interactions, opportunities, and account activities using CRM tools.
- Prepare regular reports on account performance, client feedback, and progress toward account objectives.
- Present quarterly business reviews (QBRs) and other updates to clients and internal leadership.

**Qualifications & Experiences Needed**
- Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience).
- Minimum of 2 years of experience in client management, sales, or account management in the IT industry or related field.
- Strong relationship-building and communication skills.
- Proven ability to achieve sales and revenue targets.
- Proficiency in CRM software and Microsoft Office Suite.
- Customer-focused, results-driven, proactive, and collaborative.
- Outstanding written and verbal communication in English, Bahasa Malaysia and Chinese.
- Have minimum knowledge of IT solutions.
- Willing to travel within the country and overseas if required.

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

Work Location: In person

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