Customer Care Executive

1 week ago

Subang Jaya, Malaysia City World Trading Full time

**Position**: Customer Care Executive

**Working Location**: Subang Jaya, Selangor

**Working Days/ Hours**: Rotating Shift Based on Schedule

**Employment Type**: 12 Months Renewable Contract (based on performance)

**Intake**: 6th February 2025

**Salary Package**:

- Basic Salary: Range of RM 2,500 to RM 3,400
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (If applicable)
- Overtime

**Benefits**:

- Paid Training
- Medical Claim
- Annual Leave
- Hospitalization Leave
- Medical Leave
- Statutory Contribution (EPF/SOCSO/EIS)
- Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
- Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
- Schedule, assign or act on any required customer follow-up in accordance with the guidelines.
- Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
- Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
- Maintain confidentiality and integrity on the organization’s customers data.

**Job Requirements**:

- SPM, Diploma or Bachelor Degree in any field.
- **Minimum 1-2 years of customer service experience is required.**:

- **Excellent communication skills in English and Bahasa Melayu, both written and spoken.**:

- **Customer oriented with good listening skills, and computer literate.**:

- **Must be able to work on rotational shifts, including weekends and Public Holidays.**:

- Able to start on 6th February 2025 and possess own transport.
- Fully vaccinated with Covid-19 Vaccination.

Only shortlisted applicants will be notified.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay

Expected Start Date: 02/06/2025

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