Customer Care Executive

23 hours ago

Petaling Jaya, Selangor, Malaysia ISCADA NET SDN BHD Full time

IMMEDIATE OPENING – Join Our Team

Customer Care Executive (3-Month Contract)

We're Hiring: Customer Care Executive

Company: Iscada Net Sdn. Bhd.

Location: Kota Damansara (Walking distance to MRT Station)

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Contract: 3 Months (Renewable based on performance)

Salary Package (with KWSP, SOCSO & Overtime Pay):

  • RM2,300 during probation
  • RM2,400 after 1-month probation confirmation

About the Role

At Iscada Net, our Customer Care team is the first line of communication with our clients. We're looking for someone who is confident, outspoken, mentally strong, and enjoys working with people.

If you're the type who can handle calls, emails, systems — and still stay calm and professional — this role is for you.

Your Responsibilities

  • Handle inbound & outbound calls professionally
  • Respond to and manage customer emails, ensuring proper follow-ups
  • Update PIC details, user accounts, and records in the SPK-i portal
  • Maintain accurate company and vendor information
  • Assist with vendor registration and renewals
  • Carry out tasks assigned by the Head of Department / Deputy within deadlines

What We're Looking For

  • Fresh graduates OR Preferably candidates with 1 year of experience are welcome
  • Outspoken, confident, and comfortable communicating with customers
  • Strong team player with a positive attitude
  • Mentally resilient and able to work under pressure
  • Able to communicate in Bahasa Malaysia & English
  • Willing to work overtime when required by the Head of Department

Why Join Iscada Net?

  • Fast probation review (1 month only)
  • Performance-based contract renewal
  • Supportive and structured working environment
  • Hands-on exposure to real operational systems
  • Opportunity to grow with the company

How to Apply

Apply via Linkedin or Send your resume to (Whatsapp:

Subject: Customer Care Executive – Kota Damansara

Job Type: Contract

Contract length: 3 months

Pay: RM2,400.00 per month

Application Question(s):

  • Please list 2-3 dates and time ranges that you could do an online/face-to-face interview (in December 2025).
  • How many years of Customer Care experience do you have? And if no, why Customer Care?
  • Are you familiar with handling inbound and outbound calls using a call center system (e.g. Deltapath or similar)?
  • Have you worked with any online portals or databases to update and manage records?
  • Are you comfortable managing multiple tasks, including emails, call logs, and data updates, on a daily basis?
  • Are you available to start immediately or within a short notice (1-2 weeks) period?
  • Are you okay with a 3-month contract that may be renewed based on performance?
  • Are you willing to work overtime directed by Head of Department if required (with overtime pay provided)?

Location:

  • Petaling Jaya (Preferred)

Work Location: In person

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