Assistant Duty Manager

2 days ago

Johor Bahru, Malaysia GBW HOTEL Full time

Responsibilities:

- Assist the Front Office Manager in provision of guest services function, handle all problems and complaints related to hotel guests, and represent the Management in handling all areas of operations within the hotel in accordance with objectives and quality standard of the hotel.
- Ensure Efficient Provision Of Front Desk Service.
- Check in and escort VIP guests courteously and efficiently.
- Co-ordinate check in of special categories of guest i.e. repeated guest list accordingly to established policy.
- To follow-up on special check-out procedures for VIP guest, such as arrange hotel airport limousine service, reconfirm airline ticket, co-ordinate with Concierge for arrangement of Airport Representative to ensure VIP receives airport departure services and bid farewell to VIP departure.
- Handle express check out when required.
- Assist in maintaining the free flow of guest in the lobby by helping out guest with their check in when situation requires.
- Answer telephone promptly and efficiently.
- Maintain Goodwill With Hotel’s Guests.
- Follow up with sending amenities to guests who are sick or in hospital.
- Represent the Management in the handling of guest complaints that concern all areas of Operations promptly and efficiently.
- Ensure each and every guest request is being complied with.
- Ensure Day-To-Day Operational Efficiency
- Log down complaints and irregularities and take necessary corrective actions.

Qualification:
a) Skills Required
- SPM/STPM/Diploma in Hospitality or Tourism Management or any relevant working experience
- Well-developed communication and customer relations skills
- Effective counselling, grievance handling and interviewing skills
- Well-developed computer skills particularly in the use of MS Office, E-Mail and etc
- Good trainer, able to facilitate at all levels
- Fluent English - written and spoken

b) Work Experience
- Minimum two to four years work experience as Assistant Duty Mgr - Front Office in a hotel
- Essential knowledge of Travel and Hotel industry

**Salary**: From RM2,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office: 2 years (preferred)

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of Front Office Manager - Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards...

  • Duty Manager

    2 days ago

    Johor Bahru, Malaysia Hotel Granada Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of Front Office Manager - Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards...

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-Jul-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia DAIMAN LANDMARK HOTEL SDN BHD Full time

    1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the Housekeeping and daily room inspections. 3. To assist in job training, counseling and direct all Housekeeping team members...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia Capri by Fraser Johor Bahru Full time

    Job SummaryThe Duty Manager oversees the smooth daily operations of the hotel during their shift, ensuring exceptional guest experiences and efficient service delivery across all departments. Acting as the hotel's representative when senior management is unavailable, the Duty Manager handles guest concerns, coordinates staff, and responds to emergencies with...

  • Assistant Duty Manager

    6 days ago

    Johor Bahru, Johor, Malaysia Only World Group Full time

    Supervise and support staff, providing guidance and motivating them to achieve performance goals.Prepare daily reports and communicate key operational updates to management.Assist with training, coaching, and development of team members.Requirements:Diploma or Degree in Hospitality Management or related field.Proven experience in hotel operations, preferably...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU) Full time

    Job SummaryThe Duty Manager oversees the smooth daily operations of the hotel during their shift, ensuring exceptional guest experiences and efficient service delivery across all departments. Acting as the hotel's representative when senior management is unavailable, the Duty Manager handles guest concerns, coordinates staff, and responds to emergencies with...

  • Duty Manager

    7 days ago

    Johor Bahru, Johor, Malaysia Country Garden Pacificview Sdn Bhd Full time

    Job Responsibilities:Oversee daily operations to ensure quality, customer satisfaction, and effective resolution of complaints or disputes.Supervise staffing and align department operations with service, operational, and financial goals to achieve or exceed targets.Lead by example, using strong communication and interpersonal skills to inspire teamwork,...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Holiday Inn Express and Suites Full time 3,500 - 42,000 per year

    Be the warm welcome that kicks off a memorable guest experienceAcknowledge IHG Rewards Club members and returning guests, in person or on the phoneTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stayHandle cash and credit transactionsStart every stay right by swiftly checking guests in and out - take IDs,...

  • Hotel Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia GP Hotel Management Pte Ltd Full time

    **New Hotel Opening in Singapore!** Attractive salary package with monthly incentives and yearly bonus! Come and meet us at our Career Fair in JB for more career opportunities! **Date： 10 - 12 October，9:30AM - 1:00PM / 2:00PM - 5:00PM** **13 October，9:30AM - 1:00PM** Location：**Renaissance Johor Bahru Hotel (Meeting Room 1, Level 2)** No. 2 Jalan...