Customer Service Inbound

2 weeks ago


Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

Customer Service Executive

**Job Type**: 1 Year (Renewable)

Working Day's: 5 days’ work, 2 days off (9 hours working per day)

Working Hours: Rotational

Location: Crystal Plaza, Petaling Jaya (LRT Asia Jaya).

Menara AA, Kuala Lumpur (MRT Tun Razak Exchange).

Role Function:

- Attend to inbound calls in a contact centre environment.
- Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction.
- Able to resolve customer queries and issues with an aim to provide a first call resolution.
- A good listener with an ability to establish a good report with the customers as well as attending to their needs to offer relevant

product, services, and solutions from the brand.
- Have a strong sense of ownership, responsibility, and integrity.

Requirement:

- Fresh Graduate are welcome (Diploma/Degree).
- Good in English. Good in communication and able to fulfil a customer needs. Fast learner and able to handle multi-tasking.
- Must be able to work on rotational shift.

**Benefits**:

- Annual Leave
- Medical Leave
- Hospitalization Leave (as Employment Act).
- EPF, Socso and SIP.
- Medical Insurance.
- Training provided.
- Shift Allowance
- Travel Allowance
- Performance Bonus

Shifts:

- 6:30am to 3:30pm
- 8:00am to 5:00pm
- 9:00am to 6:00pm
- 10:00am to 7:00pm
- 11:00am to 8:00pm
- 12:00pm to 9:00pm
- 2:00pm to 11:00pm
- 3:00pm to 12:00am
- 4:00pm to 1:00am
- 9.45pm to 6.00 am

MALAYSIAN ONLY

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Willing to do rotational shift?

Work Location: In person



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