Customer Service Inbound
7 days ago
**Location**:PJ City, Jalan SS 51a/219, Seksyen 51a, 46100 Petaling Jaya
**Responsibilities**:
- Handling inbound calls from customers regarding Medical Takaful certificate repricing, providing accurate information, addressing concerns and ensuring a positive customer experience.
- Answer incoming calls from customers regarding Medical Takaful certificate repricing, listening attentively to their needs and questions.
- Follow all company policies and procedures related to customer service, medical takaful repricing and data handling.
- Properly escalate complex or unresolved issues to appropriate personnel (supervisor) for future assistance.
- Participate in team meetings, training sessions on Medical Takaful repricing.
- Strive to exceed customer expectations by providing exceptional service and resolving customer concern in Medical Takaful repricing efficiently and effectively.
**Job Requirements**:
- SPM and above
- Basic understanding of Takaful principles and certificate about Medical Takaful repricing processes.
**Salary Package**:
- Basic: RM2,100
**Working Time**:
- Monday - Friday
- 9:00 AM - 6:00 PM
**Job Type**:
Contract 6 months
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6 months
Pay: Up to RM2,100.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Application Question(s):
- Are you able to start immediately?
Work Location: In person
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