After Sales Support

4 days ago

Shah Alam, Malaysia MHub Full time

**About Us**

Real Solutions for Real Estate powering digital transformation in property marketing, sales, post-sales, property management & e-invoicing. MHub is Malaysia's leading end-to-end property enterprise platform capturing 60% of the nation’s total primary residential transactions. The platform aims to be the standard for all property sales transactions in Southeast Asia, simplifying property transactions and bringing communities together in a single platform. MHub has received recognition from various accelerators and investors in the fintech industry.

**Role Description**

This is a full-time role for an **After Sales Support**at MHub. The role will be responsible for managing post-sale client relationships, ensuring successful onboarding, driving adoption, and maximizing client satisfaction and retention. This role will also lead initiatives to grow accounts, identify upselling opportunities, and serve as the key advocate for our clients within MHub.

**Key Responsibilities**

**Client Relationship Management**
- Act as the primary point of contact for assigned clients after onboarding.
- Build and maintain strong, long-term client relationships.
- Serve as the voice of the customer, advocating for client needs internally.

**Onboarding & Adoption**
- Partner with clients to define success metrics and track progress against goals.
- Provide product demonstrations and guidance to help clients maximize platform usage.

**Retention & Growth**
- Monitor client health and proactively address potential churn risks.
- Identify opportunities for upselling and cross-selling additional MHub solutions.
- Work with sales and product teams to drive renewals and account expansion.

**Insights & Feedback**
- Collect client feedback and share insights with product and development teams to inform improvements.
- Analyze client usage trends and recommend strategies to increase engagement.

**Qualifications**
- Bachelor’s degree in **Accounting, Business, Marketing, Communications, or a related field.**:

- At least 1 year of experience in Customer Success, Account Management, Client Services, or Accounting (preferably in SaaS, tech, or real estate-related industries).
- Strong relationship-building skills with a client-first mindset.
- Excellent communication and presentation skills (English, Mandarin/Malay a plus).
- Proven ability to manage multiple client accounts and deliver measurable results.
- Experience in leading a small team or mentoring others.
- Tech-savvy, with the ability to understand platform functionalities and explain them to clients.

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Work Location: In person

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