Executive-continuous-improvement-business-kaizen
2 weeks ago
**Responsibilities**:
Job Summary
Carry out customer satisfaction and delight initiatives to ensure achievement of high level customer satisfaction through strategic analysis.
Principle Responsibilities
- Execution of customer delight initiatives & process improvement
- Customer satisfaction (Best Practice Sharing) activities
- Analyze Customer Satisfaction Index (CSI) and develop countermeasure
- Conduct annual outlet evaluation according to global service operation guidelines
Are you the one?
**EDUCATION**
- Bachelor’s Degree in Business Administration/Customer Relationship/related field.
**SKILLS**
- Professional level of spoken and written English
- Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
- Good communication and interpersonal skill
- Analytical thinking
- Resourcefulness - Able to work independently with minimum supervision
**EXPERIENCE**
- 2-3 years working experience preferred
- Experience in automotive industry is an added advantage
**BEHAVIOR**
- Enthusiastic and passionate
- Business oriented
- Strategic minded
- Target and result oriented
- Meticulous
Submit your resume if you possess the following criteria:
- Applicant must be a Malaysian nationality.
- Must possess a CGPA of 3.3 or above in any field (Administration, Arts, etc)
- Have strategic vision and ability to execute plan. Experienced in Continuous Improvement Process is a plus.
- Goal oriented and not afraid to challenge status quo.
- Excellent command in both English and Bahasa Malaysia.
Benefits
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