Sales Manager

**Company Description**:
As a customer-focused organisation, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

From metro stations to high-rises to more challenging projects such as the KL Metropolis, Doka Malaysia has diversified in terms of scope, but also location to include several projects outside of the capital city of Kuala Lumpur.

**What You'll Do**

**Business development**
- You are responsible for the sales KPIs (Revenue, Gross margin and collection)
- You devise and implement sales strategies in practice, and the most profitable way to win and service business for the company.
- You are responsible for identify & soliciting potential customers and projects in order to secure business while manage and maintain a pipeline capable of delivering the budget.
- You develop both new and existing accounts and expand business through-face-to-face contact with the customers.
- You prepare and present proposals while selling the features and benefit of our products to close sales.
- You establish and maintain excellent client relationships while keeping up to date contact persons and customers via direct representation, telephone and other means of communication.
- You ensure there is a full knowledge of all the Key Customers decision makers and key influencers.
- You influence and share value preposition of the Doka products and services and how they compare with the competition so that product presentations can be delivered effectively and skillfully.
- You keep up to date with market developments and competitors.

**Customer service and satisfaction**
- You ensure client satisfaction in all stages of the project i.e. acting as a link between the client and the internal departments.
- You manage key accounts and projects brought in, until closing and return of products.
- You build a strong and profitable relationship with personnel in customer organization.
- You take quality enquiries.
- You respond to enquiries for sales business received by whatever means and converting these enquires into orders.
- You sell and service the solution/product.
- You conduct regularly scheduled jobsite service visits instructing the workers in the proper and safe utilization of equipment thereby shortening their learning curve.
- You ensure that the customer is satisfied with the equipment and the production he/she is obtaining and insure proper recording and coordination of shipments & returns.
- You ensure correct usage and maintenance of Doka sales systems and tools.
- Communicate clearly and collaborate with engineering.
- Accountable to all credit interactions with the customer and ensuring payment is received in full.
- In conjunction with management, producing plans, budgets, forecasts (effectively using the Victori II tool) subsequently delivery against these plans.
- And any other tasks assigned.

**Qualifications**:
**Professional Requirements**:

- Degree in Business Administration or Production Management
- Minimum 2 years in Plywood sales experience in Malaysia or a proven excellent sales record in construction component sales/or project sales to contractors/subcontractors
- Excellent understanding of the requirements of plywood business
- Proficient computer skills using Word, Excel, PowerPoint, Outlook, and solid knowledge of Sales Tools (CRM, etc.)

**Personal Requirements**:

- Strong sales fundamentals and skills: listening, probing, negotiation, close.
- Solution oriented with divergent thinker.
- Ability to build strong and long-lasting relationships particularly with clients.
- Ability to communicate and engage with people at different levels in the organization.
- Able to work independently and as a team player in a results-driven, fast-paced environment.
- Excellent English language communication skills
- Proficiency in reading, writing, and speaking in Mandarin language is a must.
- Willing to work in Kuching, Sarawak.

**Good to Have (Skills and Background)**
- Bachelor's degree in Commercial (Business Administration/MBA/Economics or Marketing) OR Engineering (Civil/Mechanical)
- Experience in construction
- System formwork experience

**Additional Information**:

- **Let’s form the future together. Be part of it