Operations Assistant

**Join the KK CHARAN Trading Legacy**

For over 30 years, KK Charan Trading has been serving builders, contractors, and communities across Selangor and Kuala Lumpur with trusted RORO bin waste management services and scaffolding rentals & sales.

Built on reliability, teamwork, and strong customer relationships, we are a long-standing name in Bandar Baru Ampang. We are known for fast response, smooth logistics, and consistent service delivery.

As our operations continue to grow, we are expanding our team to strengthen our workflow, customer coordination, and business efficiency.

If you are organised, alert, responsible, and eager to learn, we want you to be part of our journey.

Join a company that values long-term growth, teamwork, and honest hard work. Every bin, every job, and every customer matters.

**JOB POSITION**:
**Operations Assistant**

**JOB LOCATIONS**:
**Corporate Office - Bandar Baru Ampang, Selangor**

**JOB FUNCTION**:
As part of our operations team, you will be the backbone of daily coordination. You will assist with calls, customer orders, driver monitoring, payment tracking, and overall office flow.

Your focus will be to:

- Ensure accurate recording of all daily jobs
- Support drivers and customers with timely communication
- Maintain clean and updated data for smooth operations
- Track payments and assist in preparing monthly summaries
- Contribute to improving efficiency and reducing delays

**JOB RESPONSIBILITIES: Operations Department**
- Attend and manage incoming calls, WhatsApp enquiries, and customer requests
- Record and organise all daily orders such as bin placements, exchanges, and pull-outs
- Monitor and coordinate drivers’ daily routes and job status
- Update customer details, job sheets, and schedules in the system
- Follow up on payments, maintain updated records, and assist in issuing invoices/receipts
- Prepare monthly reports summarizing jobs, payments, and outstanding accounts
- Work with the operations team to maintain strong workflow and minimise errors
- Keep the office and cloud/database system updated with daily progress
- Assist in general office administration, filing, and documentation
- Communicate with customers professionally and resolve basic service issues
- Participate in improving SOPs and supporting new system implementations
- Any additional operational or administrative tasks as required by management
- Ad-hoc duties assigned by Superior from time to time

**JOB REQUIREMENTS**

**Requirements**:

- Minimum SPM, Diploma preferred
- 1-3 years of administrative or operations experience is an advantage
- Able to navigate simple digital systems (WhatsApp, Google Sheets, basic apps)
- Highly organised, responsible, and disciplined
- Ability to multitask and prioritize tasks effectively
- Problem-solving mindset and willingness to learn new systems
- Positive attitude and a strong sense of ownership
- Preferably able to start within short notice

**JOB BENEFITS**
- Monthly salary up to RM1,800. Salary will start within the probation range and will be reviewed for increment based on performance, accuracy and responsibility shown during the probation period.
- Overtime allowance (if required by management)
- EPF, SOCSO & EIS
- Performance incentives
- KPI incentives
- Annual leave
- Annual increment & bonus
- Company trip
- Annual dinner
- Staff training
- Medical chit/card at panel clinic for medical purpose

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Maternity leave

**Language**:

- English and Malay fluently (required)

Work Location: In person