Tenant Management Executive

**1. Tenant Management**

**A. Tenancy Administration**
- Notify tenants in writing about the upcoming tenancy expiration.
- Prepare presentation for top management approval for the renewal proposal that outlines the terms, including rent adjustments (if any), tenancy duration, and any agreed-upon changes.
- Prepare, review and process Tenancy Agreement (TA), License Agreement (LA) and Renewal Letters.
- Work with legal teams, when necessary, to manage lease negotiations and renewals.
- Maintaining accurate records of leases, contracts, correspondences, and financial transactions.
- Ensure all tenancy documentation is accurate, complete, and signed within deadlines.
- Maintain updated tenant database, rental schedules, and contact records.

**B. Tenant and Stakeholder Management**
- Act as the primary liaison between airport management and tenants.
- Handle tenant feedback, complaints, and requests promptly and professionally.
- Conduct regular tenant meetings, site visits, and performance reviews.
- Support smooth tenant move-in, operations, and move-out processes.
- Cultivate and maintain positive relationships with airport tenants, addressing their concerns and needs.

**C. Tenant Compliance, Operational Monitoring and Quality Standards**
- Ensure tenants comply with airport rules, safety regulations, and commercial policies.
- Conduct regular inspections to check tenant premises’ cleanliness, maintenance, and display compliance.
- Coordinate with the Operations, Security, and Maintenance teams to resolve tenant operational issues.

**2. Retail Management**

**A. Retail Performance Monitoring**
- Track and analyse tenant monthly sales reports and rental performance.
- Identify underperforming tenants and propose improvement or replacement strategies.
- Assist in developing retail mix strategies to maximize footfall and revenue.

**B. Market Research & Competitor Analysis**
- Study airport retail trends and benchmark against other airports.
- Gather passenger spending patterns product preference and pricing insights.
- Propose adjustments to retail offerings based on data and observation.

**C. Promotions & Marketing Coordination**
- Support the planning and implementation of retail and F&B promotions or campaigns.
- Liaise with Marketing or Corporate Communication departments for events and branding.
- Monitor effectiveness of promotions through sales performance and customer feedback.

**D. Customer Experience**
- Collaborate with tenants to enhance the passenger experience by optimising retail and dining offerings.
- Encourage tenant initiatives that align with the airport's customer service objectives.

**E. Retail Space Management**
- Oversee retail space allocation within the airport, optimising tenant mix and space utilisation.
- Evaluate and recommend changes to the retail layout to enhance passenger experience and revenue.

**3. Finance**

**A. Rental and Revenue Management**
- Issuance of rental, utilities, revenue sharing and other outgoings invoices in timely manner.
- Ensure timely collection of rentals, utilities, revenue sharing and other outgoings.
- Assist in forecasting commercial revenue and preparing management reports.
- Review rental rates and propose revisions based on market value and performance.
- Maintain accurate records of rent payments and ensure tenants receive receipts or statements as needed.
- Monitor and enforce tenancy agreements, ensuring tenants adhere to payment terms and financial obligations.

**B. Tenant Financial Interactions**
- Respond to tenant inquiries regarding financial matters, such as rent, security deposits, and other financial obligations.
- Address tenant concerns and assist in resolving financial disputes.

**C. Financial Management and Reporting**
- Develop and manage budgets related to tenant and retail operations.
- Prepare and maintain financial reports related to tenant accounts, including rent roll, arrears, and tenant ledgers.
- Assist in budgeting and forecasting for property financial performance.
- Send reminders and notices for overdue payments and assess late fees as per the lease agreement.
- Record all tenant-related correspondences, approvals, and follow-up actions.
- Prepare monthly/quarterly tenant performance reports and updates for management.
- Administer related deposits, including documentation, deductions, and refunds.

**4. Sourcing New Tenant**

**A. Proactive Effort in Drawing Potential Tenants**
- Develop a marketing strategy that targets the types of retailers most suitable for your space.
- Utilise online platforms, such as commercial real estate websites, social media, and digital advertising, alongside traditional methods like signage, print media, and direct mail campaigns.

**B. Engage with Existing Tenants to Understand Their Business Operations and Growth Plans**
- Address any concerns about space availability and layout.
- Offer to customize or reconfigure spaces to meet their specific needs.

**5. Administration T