Customer Support

1 week ago

Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

**RESPONSIBILITIES AND TASKS**
- Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements
- Coordinate the receipt of evidence for license renewals and upgrades.
- Ensure availability of licensing service meets field operational requirements.
- Maintain databases for all licensed customers and Internal-Use equipment
- Assist FB APO product marketing to ensure full recovery of all license fees and royalties
- Proactively renew and distribute licenses to clients.
- Ensure tasks are carried out in compliance with policy, procedure and agreed customer service standards and to drive the achievement of qualitative and quantative priority objectives
- Participating in the day to day delivery of the Licensing function to maintain team SLA and KPIs
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.
- To perform any other job assignments/ duties as may be required from time to time
- Conduct daily activities in accordance with FUJIFILM’s policies, procedures, and code of conduct
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM’s policies
- To perform any other job assignments/ duties as may be required from time to time.

**REQUIREMENTS**
- Diploma/degree in any discipline.
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written English.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.

**Job Type**: Contract

**Salary**: RM3,000.00 - RM4,400.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Able to start immediately?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 1 year (preferred)

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