Customer Service Executive

2 weeks ago

Puchong, Malaysia I Can Read Puchong Full time

**Job Highlights**:

- On the job training
- Career progression opportunities
- Medical and Dental coverage
- Incentive Package

**Responsibilities of the role**:

- Operations_

To ensure the smooth and effective operations of the center including the following:
a. Facilitate student enrolment process;
b. Schedule class timetable for optimal use of classrooms and teaching hour;
c. Ensure safety and cleanliness of the centre;
d. Manage billings and collections process;
e. Prepare monthly reports for submission;
f. Attend to parent and student enquiry and establish good rapport and relationship

g. Stock-taking and order placing;
h. Support online and offline marketing.

i. Organize _ad-hoc _centre activities, promotional events if needed.

**Requirements of the role**:
Ø Degree in Business Studies/Administration/ Education or equivalent; diploma holder with experience also welcomed;
Ø 1-5 years of working experience in preferably in customer service or education. Fresh graduates welcomed, on-the-job training will be provided;
Ø Proficiency in English and Mandarin (preferred);
Ø Excellent communication skill and customer oriented;
Ø Strong organization and time management skills;
Ø Ability to multitask and prioritize daily workload;
Ø Must be able to commit for work in the weekends.

**Working Hours**:
Weekdays: 12pm to 9pm (Wed - Fri)

Weekends: 9am to 6:30pm ( Sat & Sun)

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Weekend jobs

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)

Expected Start Date: 02/01/2025

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