Coe - HR Operation Specialist

2 weeks ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.

**Job Description**:
**The role**:
We are looking for an experienced HR Shared Services Specialist to join our high performing team in _Center Of Excellence_ (COE) in Bayan Lepas, Penang.

As the HR Shared Services Specialist, you will:

- Oversee and execute timely HR Operation transactional services, ie. Employee Life Cycle, Monitoring, Masterdata, Benefits, Reporting, etc.)
- Review and streamline HR Operations services to harmonize Malaysia workflow and procedures to Global standard
- Document process changes and communicate it to all affected interfaces and deliver information for knowledge management and portal
- Execute people services strategy, manage service issues and escalation, and participate in Global projects, creating outstanding employee experience
- Identify local needs & improvement opportunities, continuously drive system automation & digitalization to maximize local deliverables & impact.
- Other projects or tasks as assigned.

**Qualifications**:
**About you**:
To be successful in this role, you will need:

- Diploma or Degree with 2-4 years in Shared Services Environment, preferably 1 year experience in Tier 2 level, knowledge in Workday and Service Now
- Passionate with both frontline and backend support and has good internalization on HR work processes and customer engagement
- Good knowledge on Malaysia employment regulations, and any 1-2 other APAC or European countries’ operations is an advantage
- A structured and process-oriented person that is resilience and adaptable to work in a fast-pace environment to build the new HR Operations framework
- Resourceful, independent and has the capability to rapidly learn new systems and processes and exhibit an openness to change
- Able to prioritize based on service level agreements, urgency, and level of impact to the business.

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in** **Malaysia** **and be prepared to undertake pre-employment checks including a criminal history check and medical.

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