Change Management Specialist
7 days ago
**Location**: Bangsar South, KL
**Employment Type**: Full-time
**Industry**: IT Consulting / Telecommunications
**Key Responsibilities**:
- Communicate effectively with diverse stakeholders, including **technical teams, business/product owners, customer service, and senior management**, to align on project goals, change impact, and operational concerns.
- Analyze and document the impact of changes with **high attention to detail and precision** to mitigate risks.
- Develop **contingency plans** to manage potential risks and failed scenarios, ensuring business continuity.
- Design and implement **tailored, role-specific training programs**, addressing both technical and operational change aspects.
- Lead **telco process mapping** related to **CRM and billing systems**, ensuring efficient system integration and process optimization.
**Requirements**:
- **10+ years** of experience in **change management, business transformation, or process improvement**, preferably in the **telecommunications or IT consulting** industry.
- Strong **verbal and written communication** skills, with proven experience collaborating with **cross-functional teams and senior stakeholders**.
- Highly **analytical** with strong problem-solving skills and the ability to document and assess **business and operational impacts**.
- **Creative and strategic thinker** with expertise in developing **risk mitigation and contingency plans**.
- Hands-on experience in **instructional design and training development**, focusing on **technical and operational change management**.
- Proficiency in **telco process mapping, CRM systems, and billing system integration**.
- Certifications in **PROSCI, PMP, Agile Change Management**, or similar are an added advantage.
**Job Type**: Permanent
Pay: RM12,000.00 - RM18,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Application Question(s):
- Have you worked in the telecommunications or IT consulting industry?
- Have you led telco process mapping related to CRM and billing systems?
- How many years have you work on change management, business transformation, or process improvement?
- How long is your notice period?
- What is your expected salary?
Work Location: In person
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