Customer Service and Communication Executive

1 day ago


Kuching, Malaysia SOCOE SDN BHD Full time

Position: Customer Service and Communication Executive
- Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
- Identify and assess customer’s need to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communications
- To assist project and marketing team

**Responsibilities**:

- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer issues
- Knowing our products inside and out so that you can answer questions
- Communicating and coordination with colleagues as necessary
- Managing a team of junior customer service representatives.
- Willing to travel within Sarawak

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


  • Customer Service

    1 week ago


    Kuching, Malaysia Cxl executive Full time

    **Emergency Call Operator (999 Response Center)** **Location**: Kampung Kenyalang Park, 93300 Kuching, Sarawak **Salary**: RM1,800 per month **Working Hours**: 24-hour rotational shift **Minimum Requirement**: Diploma **Start Date**: Immediate **Responsibilities**: - Handle **999 emergency calls** and provide immediate assistance. - Respond to emergency...


  • Kuching, Malaysia SOCOE SDN BHD Full time

    Position: Customer Service and Support Executive - Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Provide accurate, valid, and complete information by using the right methods/tools - Identify and assess customer’s need to achieve satisfaction - Build sustainable relationships...


  • Kuching, Malaysia TANAHMAS TRAVEL AND TRADING SDN BHD Full time

    1. Customer Service. 2. Reservation for hotel and ticket. 3. Follow up on client request. 4. Data entry and invoicing **Benefits**: - Cell phone reimbursement - Opportunities for promotion - Professional development Schedule: - Monday to Friday - On call - Weekend jobs Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: -...


  • Kuching, Malaysia Emart Full time

    **Responsibilities** manner. - Handle customer complaints and provide appropriate solutions within the time limits. - Create policies and procedures for effective customer service. - Conduct customer satisfaction surveys from time to time. - Create reports based on customer feedback on products and services. **Requirements**: - Diploma/ Bachelor’s...


  • Kuching, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _Fresh graduates and SPM leavers are encouraged to apply. Join our dynamic team and unleash your potential in a rewarding telesales role with competitive pay, incentives, and growth opportunities!_ **LOCATION**: - Menara Tune, Bukit Damansara [Accesible via MRT Semantan] **JOB SCOPE**: - To make outbound calls to prospective customers to promote...


  • Kuching, Malaysia SOCOE SDN BHD Full time

    Leading and supporting all project stages including initiation, execution, and implementation internally and externally - Own and take full responsibility for any issues regarding client relations and in the workplace by providing solutions to improve overall performance and work efficiency. - Handle customer issues, provide appropriate solutions and...


  • Kuching, Malaysia Braverman Full time

    Braverman is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and assisting them with their queries and concerns. We’re currently recruiting full-time Customer Service Team Members to cover...


  • Kuching, Malaysia SOCOE SDN BHD Full time

    Position : Marketing Communication Executive **Responsibilities**: - Communicating the marketing strategies and task clearly to the team (internal & external) - Being responsible to develop and execute marketing campaigns from start to finish - Putting in ideas and suggestions to the team on marketing related task - Responsible for the growth of marketing...


  • Kuching, Sarawak, Malaysia Sarawak Children's Cancer Society Full time

    Company DescriptionSarawak Children's Cancer Society (SCCS) is a non-profit organization founded in 1999 by parents of children with cancer to provide care and support for children and families battling childhood cancer in Sarawak. SCCS offers essential services, including financial and medical aid, accommodation, food, emotional support, recreational...


  • Kuching, Sarawak, Malaysia Sarawak Children's Cancer Society Full time

    Company DescriptionSarawak Children's Cancer Society (SCCS) is a non-profit organization founded in 1999 by parents of children with cancer to provide care and support for children and families battling childhood cancer in Sarawak. SCCS offers essential services, including financial and medical aid, accommodation, food, emotional support, recreational...