Duty Officer

7 days ago


Shah Alam, Malaysia Nirvana Full time

Handle and manage all Memorial Hall related issues.
- Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession.
- Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form.
- Attend to customers’ requisition at Nirvana Memorial Centre.
- Check and monitor the room keys and facilities of Memorial Hall.
- Liaise with Housekeeping department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others.
- Handle customer enquiries on funeral services and Memorial Hall related issues.
- Lead customer, deceased family’s friends and relatives to the correct Memorial Hall.
- Coordinate with relevant departments to ensure the facilities and environment of Nirvana Memorial Centre are in order.
- Implement and enforce the approved policies and procedures that stated in Duty Officer Handbook.
- Call or inform respective department to confirm suppliers or visitors.
- Assist in coordinating with Service Consultant for special setup and arrangement of VIP cases.
- Monitor and control the usage of electricity and water supply.
- Any other duties as assigned by the superior/ management to you from time to time.

**Requirements**:

- Able to work independently and under stress.
- Good communication skill in Mandarin and English.
- Good interpersonal skill and presentable.
**Additional Information**

Career Level
Junior Executive

Qualification
Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience
1 year

Job Type
Full-Time

Job Specializations
Services, Customer Service

**Company Overview**

Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to Shah Alam and Klang (Selangor), Penang Island and Bukit Mertajam (Penang), Kulai, Segamat and Tiram (Johor), Kuala Lumpur, Sungai Petani (Kedah), Ipoh (Perak), Melaka, Kota Kinabalu (Sabah) and Sibu (Sarawak). Nirvana Asia Group also currently has international presence in Jakarta and Medan (Indonesia), Ban Bueng (Thailand) and Singapore.
成立于1990年的富贵集团,是一家具有国际水准的全方位殡葬服务企业。富贵集团经历30年的光景,以经营风景墓园,提倡华社殡葬文化。在不断努力提升、改进与创新之际,提升了殡葬行业的水准,奠定了马来西亚以至全亚洲殡葬行业领导者的地位。自成立第一家获得雪州政府批准的私营化墓园—士毛月富贵山庄,至今,富贵集团业务已横跨海内外各地:包括雪兰莪州莎亚南和巴生、槟城和大山脚、柔佛古来、昔加末、地南、吉隆坡、吉打双溪大年、霹雳州怡保、马六甲、沙巴亚庇和砂拉越诗巫。至于海外分行则包括印尼的雅加达和棉兰、泰国春武里临湖县和新加坡。

**Additional Company Information**

Registration No.
911038-P

Company Size
501 - 1000 Employees

Average Processing Time
6 days

Industry
Others

Benefits & Others
Dental, Education support, Miscellaneous allowance, Medical, Loans, Parking, Vision, Formal (e.g. Shirts + Ties), Company Trip, Bonus, Annual Increment etc., Depends on position


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