Customer Relationship Executive

2 days ago

Ipoh, Malaysia Top Click E-Services Sdn Bhd Full time

**Benefits**:

- Medical benefits provided.
- Birthday staff voucher.
- Company monthly event.
- Transport Allowance & Mobile Allowance provided for work purpose.
- Easy access. Office is located near BRT station (SunMed BRT).
- Strategic location, nearby facilities eg. bank, restaurant and supermarkets.
- You will have the opportunity to climb the corporate ladder in the future.

**Responsibilities**:

- Managing overall account health and achieving sales targets.
- Ensuring optimal product and store presentation across all channels.
- Account growth planning and implementation.
- Co-ordinating daily operations with relevant teams (Marketing, Customer Service and Operations).
- Building and maintaining client and marketplace contact points relationships.
- Developing sales and inventory forecasts in line with clients’ sales targets.
- Playing the role of e-commerce consultants to clients to advise best course of action to grow their business online.
- Providing timely updates to clients on each online sales channel.
- Campaign performance analysis across channels, using insights to build best practices for subsequent campaigns.
- Identifying and initiating campaigns to boost clients’ e-commerce growth.

**Job Requirements**:

- Experience in E-commerce marketplaces (Shopee/Lazada) is a strong plus.
- Proficient in written and spoken English.
- Proficient in Microsoft Office Suite, with an emphasis on Excel skills.
- Proactive - self-starter with strong problem-solving skills
- Able to multitask, prioritize and self-manage time efficiently as this position would be managing more than one client account.
- Resourceful in developing campaigns catered to clients’ business objectives.
- Strong relationship builder and negotiator.
- Able to analyze data to build a deeper understanding of the clients’ e-commerce business.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

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