Customer Service Officer

7 days ago


Shah Alam, Malaysia Unipac Engineering Full time

**We're Hiring: Customer Service Officer (Engineering Workshop)**

**Location**: Glenmarie U1, Shah Alam
**Company**: Unipac Services Sdn Bhd
**Employment Type**: Full-Time

Are you an organized, proactive individual who enjoys problem-solving and working in a hands-on, technical environment? We're looking for a **Customer Service Officer** to join our engineering workshop team and be the key liaison between our customers, technicians, and internal departments.

This is a great opportunity for someone who thrives in a fast-paced setting and is ready to take ownership of customer communication and service coordination.

**Key Responsibilities**:

- Coordinate job scheduling and updates with workshop technicians
- Prepare and manage quotations, job sheets, and service reports
- Maintain accurate job, inventory, and customer records
- Follow up with customers on pending jobs and quotations
- Liaise with suppliers, vendors, and internal teams to ensure timely service delivery
- Support daily administrative functions and generate service-related reports

**Requirements**:

- Minimum SPM or Diploma in Business Administration, Engineering, or a related field
- Prior experience in a technical or engineering setting is a strong advantage
- Strong communication skills in both English and Bahasa Malaysia
- Customer-focused mindset with good problem-solving abilities
- Highly organized, detail-oriented, and capable of managing multiple tasks
- Proficient in Microsoft Office (Excel, Word); familiarity with job tracking systems is a plus

**What We Offer**:

- Competitive salary package
- A dynamic and supportive work environment
- On-the-job training and learning opportunities
- Exposure to real-world engineering and workshop operations
- Career growth potential within the company

If you're ready to play a vital role in a busy, growing workshop and want to be part of a dedicated team — we'd love to hear from you

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance

**Language**:

- English (required)
- Bahasa Melayu (required)

Work Location: In person



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