Customer Relations Officer

7 days ago

Shah Alam, Malaysia Federal Auto Holdings Berhad Full time

**Are you passionate about delivering exceptional customer experiences?**

**Do you thrive in a dynamic and fast-paced environment?**

**If so, we have the perfect opportunity for you Join Our Team as a Customer Relations Officer / Customer Service Officer **

**Job Highlights**:

- Opportunities for Career Growth and Advancement
- Branch Incentives Based on Branch Performance
- Medical Benefits & Insurance Coverage

**Key Responsibilities**:

- Engage with customers via SMS and calls to ensure timely service appointments, optimizing the service center's capacity planning for seamless operations.
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
- Build strong relationships with customers through active listening and personalized interactions.
- Handle customer concerns, analyze root causes, and implement improvement activities.
- Maintain an updated customer database while adhering to data protection regulations, ensuring accurate records for effective communication and service delivery.
- Conduct follow-up calls after service or repairs to gather feedback and ensure customer satisfaction.
- Perform any other duties that may be delegated by the Aftersales Manager from time to time.

**Requirements**:

- Previous experience in customer service or related roles is preferred.
- Excellent Telephony, Communication, and Interpersonal skills.
- Proficient in both English and Bahasa Malaysia, with additional languages being a plus.
- Presentable, pleasant, and well-groomed appearance, reflecting the professionalism of our brand.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Competent in Microsoft Office.

**Join our team at Volkswagen Glenmarie and be part of a dynamic environment where your talents are valued and your potential is nurtured**

**Job Types**: Full-time, Permanent, Contract, Temporary
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Are you comfortable working in a fast-paced environment with high call volumes?
- What is your current notice period with your current employer?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (preferred)
- English (required)

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