Junior Client Success Executive

5 days ago

Bangsar South, Malaysia DCAP Commercial Sdn Bhd Full time

DCAP is a fast-growing fintech company empowering hire purchase and consumer lending businesses with one of the most innovative models in the region. We are on a mission to make people's life better by empowering sustainable accessibility to financial services and mobility by focusing on customers, innovation, and technology.

If you’re looking to be a part of a team who tackle real-world problems that can be addressed by innovation & technology, DCAP might just be the place for you You will have the unique opportunity to shape how our product is built and how our business is run in Malaysia and across the region.

**What you’ll do**:

- Maintain strong relationships with clients, acting as their primary point of contact with the company.
- Monitor and analyze client data and feedback to identify trends and opportunities to improve client satisfaction.
- Join team head in conducting regular business reviews with clients to ensure client's satisfaction and areas for improvement.
- Work closely with internal teams to identify improvement areas and ensure client needs are met.
- Provide implementation training and keep client partners updated on new products and services.
- Maintain documentation of client relationships, including account plans, client feedback, and other relevant information.

**Join us if you**:

- At least 1 year of experience in sales support, or marketing in the financial services industry (fresh graduates welcome to apply).
- Enjoy being part of the growth team that is ambitious and agile.
- Bachelor's degree in business, marketing, or a related field.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Able to communicate in English and Malay language.
- Excellent problem-solving skills and experience with Microsoft Office.
- Ability to work effectively in a fast-paced, team-oriented environment.

We recognize not everyone will have all the above requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

Application Question(s):

- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- sales support: 1 year (preferred)

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