Client Success Manager

Join a forward-thinking team revolutionizing the landscape of financial software and private cloud solutions. Our mission is to harness cutting-edge technology to redefine connectivity and empower businesses globally. We believe in cultivating a culture of innovation, collaboration, and meaningful impact. If you’re passionate about being part of a purpose-driven organization that values growth over profit, we want to meet you.

**Position Overview**: As a Client Success Manager (Tech), you will play a pivotal role in building and nurturing strong client relationships while driving adoption of our transformative solutions. This is not just a sales role; it’s an opportunity to be a trusted advisor, connecting clients with ground breaking technologies that address their most pressing challenges. You’ll work closely with a team that thrives on pushing boundaries, ensuring clients not only succeed but excel.

**Key Responsibilities**:

- **Client Relationship Management**: Develop and maintain deep, trust-based relationships with clients, acting as their advocate and primary point of contact.
- **Solution Strategy**: Partner with clients to understand their business needs, pain points, and objectives, crafting tailored solutions that leverage our financial software and private cloud technologies.
- **Onboarding and Training**: Guide clients through the onboarding process, ensuring a seamless transition and equipping them with the knowledge and tools needed to maximize value.
- **Collaborative Growth**: Work cross-functionally with product, engineering, and marketing teams to communicate client feedback and influence roadmap decisions.
- **Performance Monitoring**: Track and analyze key performance indicators (KPIs) to measure client success and identify opportunities for improvement or growth.
- **Thought Leadership**: Represent the company at industry events, contributing to discussions on technology, connectivity, and the future of finance.

**What We’re Looking For**:

- **Passion-Driven Individuals**: You’re inspired by the chance to make a meaningful impact and energized by the idea of advancing technology for connectivity.
- **Empathetic Communicators**: You listen deeply, understand diverse perspectives, and can clearly articulate complex ideas to varied audiences.
- **Collaborative Problem Solvers**: You excel at working in dynamic, team-oriented environments and embrace challenges with creativity.
- **Adaptable Innovators**: You thrive in a fast-paced setting, eager to learn and adapt as new opportunities and technologies emerge.
- **Experience**: A background in sales, customer success, or account management, ideally within tech, financial services, or cloud solutions.

**- Education**: Bachelor’s degree in Business, Marketing, Information Technology, or a related field. A Master’s degree is a plus.

**What We Offer**:

- The chance to be part of a mission-driven team shaping the future of financial software and connectivity.
- Access to cutting-edge tools and resources to fuel your professional growth.
- A supportive, inclusive culture that values innovation, curiosity, and collaboration.
- Opportunities to contribute to industry-shaping projects and thought leadership.
- Competitive benefits package (while we value passion over pay checks, we ensure our team members are well-supported).

**Join Us**: This is more than a job; it’s a calling. If you’re ready to channel your passion for technology and connectivity into creating lasting impact, we want to hear from you. Together, we can redefine what’s possible.

Pay: RM9,000.00 - RM12,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Vision insurance

Application Question(s):

- Do you have any experience in selling Financial Software solutions?

**Experience**:

- stock trading: 2 years (preferred)
- sales management: 5 years (preferred)