HR Assistant

**Overview**:
Looking for a new opportunity in HR? Look no further Our global energy client is seeking a **HR Assistant **to support their retail business throughout APAC. Based in Kuala Lumpur, this contract role will focus on managing the entire onboarding and ongoing HR internal processes (no recruitment or payroll) under the guidance of the Retail Services Lead.

This position offers a hybrid work arrangement, with 2 days working from home and 3 days working from the office.
- Please note that the initial first 3 months will require 5 days in office.

While the contract is currently until the end of the year, it will be reviewed mid year. Don't miss out on this exciting opportunity to join a dynamic team in the energy industry.

**Responsibilities**:

- Process end to end employee movements (on boarding, secondments, promotions, change of hours, terminations, etc.) to ensure master data is accurate and maintained in order to feed into global people reporting
- Execute day to day retail HR operational tasks to ensure the accuracy and integrity of HR data, and complete quality assurance activities in accordance with our agreed and documented SLA’s and Standard Operating Procedures.
- Generate reports and provide initial analysis and insights as required
- Mentor and coach Junior team members on operational issues and pro-actively seek prompt resolution of business escalations where required
- Support to develop documentations, train, guide and mentor related to system, process, policy changes making sure knowledge is properly transferred and understood.
- Assist to drive alignment and strategic embedding initiatives to ensure best practices are well kept within the team.
- Develop and support the team with system expertise or as a systems super-user
- Support the Retail Services Lead with administrative and transactional support to reward and policy activity across the retail businesses within Australia
- Work closely with AU local Retail team in resolving operational issues, understanding processes while ensuring that overall operational objectives are met, ideas shared, and lessons learnt
- Go-to person for daily cyclical activities by the Retail HR Services Team and resolving complex issues involving multiple systems and stakeholders in support of the resolution business escalations.
- Managing conflicting priorities and the expectations of internal stakeholders
- Assist and coordinate Services projects and support Solutions projects utilizing process expertise and project management guidelines
- Maintain strong professional relationships with relevant internal and external stakeholders
- Support the identification of technical training opportunities to build knowledge and capability across the team
- Provide training in process changes, system implementations and policy updates.

**Qualifications**:

- Bachelor’s degree is preferred or relevant experience
- Minimum of 3 years of relevant previous experience

**Technical Capability**
- Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
- Prior experience in HR Shared Service / service centre in a multi-national organisation
- Developing specific technical capability and experience in organisational management
- A passion and interest in emerging trends in customer experience and how this can enhance business performance
- Experience of working in a multi-national and multi-lingual environment
- Analytical thinking - comfortable using analytics to identify outcomes and influence decision making, e.g. ER strategies, targeted retention, succession planning & strategic workforce shaping
- Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions.

**Business Capability**
- Drives value-adding solutions and a track record of improving/adding value
- Externally orientated - actively working on developing external connections, aware of best practice and actively learns from others. Ability to analyse leading practice, market trends and benchmarking
- Business acumen & customer focus
- keeps up to date with internal and external context, seeks to understand the relationship between their activity and the local business drivers. Aware that HR is an enabler of the business and seeks to ensure HR solutions lead to enhanced business

**Desirable Criteria**
- Proficient knowledge of CRM systems
- Proficient in using MS Office
- Foundational knowledge of Reporting & Analytics
- Proficient knowledge of HR system such as Workday (preferred)
- A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges

**#HRAssistant** **#EnergyIndustry** **#KualaLumpur** **#APAC** **#ContractRole** **#HybridWork**

**About rhi**

rhi is a professional se