Customer Service Manager

**Working Location**: ECS-HQ (MJC) Block AK 104, Jalan Batu Kawa, MJC, 93250 Kuching, Sarawak - Acknowledging and resolving customer complaints moderately and politely. - Liaise with relevant departments or parties to manage issues and resolutions of the cases received - Ensure customer satisfaction and provide professional customer support. - Ensure all...

About the role Join our dynamic team at DGSOL MARKETING' as a Customer Service professional in our Kuching, Sarawak office. In this full-time position, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their complete satisfaction.What you'll be doingRespond to inbound customer messages in...

We're Hiring Join the HMBC Chery Kuching FamilyDelivering Happiness Through People Who CareAt HMBC Chery, we believe every call, message, and smile can create happiness.We're expanding our Customer Care team — and we're looking for two special roles:Customer Service Assistant (Entry Level / Support Role)Your Mission: Be the friendly voice and warm...

Customer Service Officer (Automotive)Location: Kuching, Sarawak.This role involves handling inquiries, coordinating service appointments, managing complaints, and supporting after-sales activities within the automotive environment.Key ResponsibilitiesAct as the main liaison between customers and the service department.Handle customer inquiries, complaints,...

Key ResponsibilitiesHandle incoming calls, emails, and messages from customers promptly and professionally.Provide accurate information about products, services, and company policies.Record and update customer information and interactions in the system.Assist in resolving customer complaints or issues efficiently and courteously.Coordinate with other...

**Our Offer**: - **Dynamic and Supportive Work Environment**: - **Attractive Salary Package**: - **Generous Bonus Scheme**: - **Convenient Office Location (The Podium, Kuching)** **Key Responsibilities**: **Debt Recovery & Collections**: - Negotiate payment arrangements, settlement plans, or other solutions with customers to resolve delinquent...

OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

About the role As a Customer Service Executive at Ghee Hua Co. Sdn. Bhd., you will be the friendly voice that represents our company to our valued customers. In this full-time role based in Kuching, Sarawak, you will be responsible for providing exceptional customer service and support, ensuring our customers' needs are met efficiently and effectively.What...

Customer Support & Inquiry HandlingRespond promptly to customer inquiries through inbound/outbound calls, chats, and emails.Provide accurate information about products, services, installation, billing, and troubleshooting steps.Guide customers on using digital platforms (e.g., MySDEC app, MySRBN subscription and Plug & Play setup).Follow scripts, guidelines,...

**Customer Services Officer Role**: To handle all fleet in Southern region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales and it will help to smoothen the procedure of work. - Ensure all exchange and delivery pick up is updated accordingly without missed. - Ensure odometer from physical...